General Info about The Festival
Getting to the Festival
Contacting ACL
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Attending the Festival
Be a Part of the Festival
After the Festival
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 General Info about The Festival
2009 Dates
October 2 - 4, 2009
Zilker Park
Austin, TX
How To Stay Informed
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Contact Info
Questions for ACL?
Contact us via email here or write to us at info@austincitylimits.com
For questions or concerns about a specific ticket order, please contact our ticket partner Front Gate Tickets at acl@frontgatetickets.com or call 1.888.512.SHOW.
Tickets & Early Wristband Redemption
Tickets
Tickets provide access to all Festival areas, including the music stages, Austin Eats Food Court, and SoCo Art Market.
3-Day ticket holders must exchange their ticket for a weekend wristband. Wristbands are non-transferable, non-exchangeable and cannot be replaced. Wristbands must be worn for entry into the park. Children 10 and under are free when accompanied by a ticket-holding adult.
For more information about tickets, PrintPass questions and more, check out the tickets page.
Early Wristband Redemption
Patrons can redeem their 3-Day pass for a wristband early at the Zilker Park Box Office, Republic Square Box Office (before you hop on the free Festival shuttle), or Airport Box Office. Then zip into the park via the Express Wristband Only lanes.
Zilker Box Office
On Barton Springs Road, across from the Festival entrance.
Week-of Hours: Mon. 9/22 - Thurs, 9/25, 3pm-8pm
Show Days: Fri, 9/26 - Sun, 9/28, 10am-10pm
Republic Square Box Office (Friday Only)
Near the free Festival shuttles pick-up.
Hours: Friday, 9/26 10am-8pm
Airport Box Office
At Baggage Claim at ABIA near Carousels 4 & 5
Hours: Thursday, 9/25 Noon-8pm; Friday, 9/26 10am-5pm
On show days, go straight to the Festival Entrances with 3-Day and Single Day tickets. Doors open at 11am each day.
Wristband Policy
3-Day ticket holders must exchange their ticket for a weekend wristband and will be allowed to re-enter the Festival.
Please see below for our re-entry policy.
Greening Efforts
For information about our greening efforts, please click here.
Good for Austin
The Austin City Limits Music Festival provides a great opportunity for patrons to learn about local organizations whose mission is to educate, inform and inspire. The Good for Austin area can be found at the east end of Zilker Rock Island. Take a few minutes to visit these community outreach kiosks, and click here to learn more about the featured organizations: Rock the Vote, Green Mountain Energy, HAAM, and Building Green Futures.
Getting to the Festival
Transportation & Parking
There will be no on-site parking. We strongly encourage you to use one of the various transportation alternatives. Check out the Travel page for full details.
Travel, Hotels, and Camping
For hotel rooms in the Austin area, check the Austin Convention & Visitors Bureau for availabilities. Get the details here.
HomeAway and National Event Rental provide alternative accomodations through rentals of vacation homes and condos. These properties go fast, but check back throughout the summer for more listings.
Check out HomeAway's Austin vacation rentals here.
Check out National Event Rental here.
There is no on-site camping at the Festival. If you prefer sleeping under the stars, visit www.texasoutside.com for area campsites.
Maps & Travel
Click here to view information on shuttles, parking, street closures and other transportation information, including information about visiting Austin.
Contacting ACL
Contact Info
Questions for ACL?
Contact us via email here or write to us at info@austincitylimits.com
For questions or concerns about a specific ticket order, please contact our ticket partner Front Gate Tickets at acl@frontgatetickets.com or call 1.888.512.SHOW.
Press
Please direct all media inquiries, including requests for interviews and Festival credentials, to:
Shelby Meade
310-313-7200
shelby@freshcleanmedia.com
For additional information, fact sheet, logos, or press releases, go to the pressroom.
Attending the Festival
Re-entry/Ins & Outs
3-Day ticket holders must exchange their ticket/PrintPass for a 3-Day wristband and are allowed to re-enter the grounds during the Festival
Wristbands MUST be worn for entry into the Festival.
Wristbands are non-transferable, non-exchangeable and cannot be replaced. They cannot be removed and must be worn all three days to allow entry. Please don't remove, stretch or tamper with your wristband in any way or you will not be allowed entry (and that will make us sad). If the wristband is tampered with or mangled it can not be replaced.
Watch this nifty instructional video to have the optimal wristband wearing experience: "Putting on Wristbands: Friends Helping Friends"
Single day ticket holders will not be allowed to re-enter the Festival. You must pass through security each time you enter.
Event takes place rain or shine.
Allowed/Prohibited items
Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.
For a list of allowed and prohibited items in the park, please click here.
Disability Access/Accommodations
For information regarding accessible services in the park, please click here.
ADA Parking
For directions, click here.
Cash and Credit Cards
If contemplating what monetary currency to bring, consider the following facts:
There are ATMs at several locations throughout the festival grounds with applicable service fees. Some vendors accept credit cards (such as the Festival's Merchandise tent), but not all. Also, remember to keep your valuables safe and secure! The most popular items turned in at Lost and Found are credit cards, ids, and wallets.
Security & Safety
We are making every effort to create a safe and secure environment on the Festival grounds. On-site security will be provided by the Austin Police Department, the Parks & Recreation Department police, and a private security company.
Emergency medical staff will be available on site. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.
Tag-A-Kid
Coming to the festival with a youngster in tow? Take advantage of our free Tag-a-Kid service. Stop by the Tag-a-Kid booth where we will take down your contact information and give your child a specially numbered wristband. Should the two of you get separated, we'll have a way to reconnect you.
Lost & Found
During the Festival, look for lost items at the Lost & Found booth on site. After the Festival, you can inquire about lost items at www.aclfestival.com/lost. Valuables will be held for 30 days and then given to a local charity. C3 Presents will not be held liable for any unclaimed items.
Food & Art
Austin Eats Food Court Information
Sample the excellent local cuisine at the Austin Eats Food Court. A list of the 2007 vendors is available HERE. Visit the Food Court page for more information on vending in the food court.
SoCo Art Market Information
The SoCo Art Market features Austin's vibrant and vital creative community. Visit the SoCo Art Market page for info about vending.
Be a Part of the Festival
Band/Booking Information
Bands can submit by email or mailing a CD to the office. We would prefer an EPK or website, as we should all be doing our part to help the environment.
Email to aclsubmissions@c3presents.com with a MySpace link or EPK.
Mail to:
98 San Jacinto, Suite 400
Austin, Texas 78701
Attn: ACL Submission
All submissions are due on December 18th. Anything received after this date will not be considered.
Sponsor Information
Please visit the Sponsor page for a complete list of Festival sponsors. If you are interested in sponsorship opportunities, click here.
Volunteer Information
Thank you for your interest in applying to volunteer at the Festival. The application is now closed. If you applied and have not heard from us, it's highly unlikely you will be placed as we have filled all current openings. Please try again next year.
If you were placed on a volunteer team and received an email with your schedule, be sure to check your email box for upcoming details about orientation and your assignment. Note: check your Spam and Junk Mail folder to ensure emails from the volunteer team have not been blocked.
After the Festival
Lost & Found
During the Festival, look for lost items at the Lost & Found booth on site. After the Festival, you can inquire about lost items at www.aclfestival.com/lost. Valuables will be held for 30 days and then given to a local charity. C3 Presents will not be held liable for any unclaimed items.
After the Festival
Is your party an unlawful gathering?
The City of Austin has various permit requirements for public assemblies to ensure the safety of participants.
For more information, please visit www.cityofaustin.org/pace.
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